AI Customer Research Analysis for Designers, Researchers and Product People
4.7 (7)
4 Weeks
·Cohort-based Course
Cut analysis time in half and uncover more powerful insights—without sacrificing quality or trust in your work.
This course is popular
12 people enrolled last week.
AI Customer Research Analysis for Designers, Researchers and Product People
4.7 (7)
4 Weeks
·Cohort-based Course
Cut analysis time in half and uncover more powerful insights—without sacrificing quality or trust in your work.
This course is popular
12 people enrolled last week.
PREVIOUSLY WORKED WITH
Course overview
Does this sound familiar?
You’re sitting in front of a mountain of raw feedback—interview transcripts, survey results, and customer messages from multiple sources.
Your brain is fried from collecting it all, but the real challenge hasn’t even started yet: turning that pile into clear, actionable insights.
Stakeholders are emailing:
👋 “Where’s the analysis?”
👋 “When can we share this with the team?”
👋 "We need to decide about [product change] NOW."
You've been trying to use AI to speed things up, but it gave you results that didn’t feel reliable.
Vague themes, out-of-context quotes, or flat-out fake "user insights."
You have a constant fear that it missed something critical that *you* would have found.
And after all the time spent, you decide to re-do the analysis manually anyway.
Sound familiar?
I’ve been there. 🙋♀️
If you’ve felt stuck in endless ChatGPT loops, redoing AI’s work, or wondering if there’s a better way—this is for you.
With the right knowledge and systems, AI stops being such a gamble.
As a result of taking this course, you will cut your analysis time measurably, without sacrificing the quality of your work -
✅ Turn piles of feedback into insights in a fraction of the time.
✅ Prompt AI to deliver results you can stand behind, so you can actually trust it to support you.
✅ Build your own best-fit system for analysis that’s fast, scalable, and repeatable—without sacrificing depth.
✅ Figure out which tools and workflows work best for specific research tasks.
✅ Present findings that capture stakeholders and clients—going beyond themes to opportunities others miss (and written in language that feels like it's just for them).
✅ Make better use of tools you *already have* in your team, and cases for adopting other tools.
Why trust me?
I've run AI training with teams at FAANG companies and top scale-ups.
My newsletter subscribers from companies like Shopify, Spotify, Lufthansa Airlines, Namecheap and more rely on my AI guidance for their team's decisions.
I've run 500+ hours of tests with 70+ individual AI tools in customer research tasks.
As a result, I’ve cracked what makes the most difference when using AI for research.
Who is this course for
01
You're a Designer, Researcher or Product person spending hours digging through customer input, searching for insights that matter.
02
You’re expected to deliver actionable insights for product decisions fast, even when research isn't even your "main" job.
03
You’ve tried AI tools, but the results feel “meh.” Instead of saving time, they create more work -- and you're back to doing it yourself.
What you’ll get out of this course
Build an AI Analysis System That Delivers 2-3x Faster
🏗️ Create a repeatable AI-powered workflow for uncovering relevant insights.
🎯 Use my frameworks and guides to identify your challenge areas and integrate AI in your best places.
〰️ Learn to use entry level agents for connecting AI tools in cohesive workflows.
Gain Speed Without Sacrificing Quality
⏳ Master specific prompting tactics that pull out the details in analysis that matter to you.
⚡ Trigger AI to understand your needs, so days of tedious work turn into minutes of focused effort.
🕵️ Learn where to implement systematic quality checks efficently.
Finally Choose the Right AI Tools
🛠️ Discover which AI tools are best at different tasks, including clear tutorials and test recordings.
🎯 Learn my framework for assessing tools during free trials, so you never waste time and money.
🧱 Find your minimum viable "AI stack" from my database of 115+ tools.
Uncover Hidden Opportunities + POVs
🎯 Learn to get deeper output than simple thematic analysis.
💡 Spot the opportunities hiding in your data that a single human might overlook.
Get Personal 1:1 Coaching
🚀 Get unblocked in your own specific analysis processes
🤝 Receive answers to your questions about unique work challenges
Create Reports With Less Effort
📊 Learn the right AI tools to generate polished, professional reports.
🎯 Apply my tested prompting tactics to personalize insights for your stakeholders.
Run Efficient Tool Experiments
🪜 Use my framework and structure for running fast, consistent experiments with any AI tool.
🏃 Run your own tests faster before a trial period ends (so they're always free).
Get Confident about AI Decisions
🌟 Fast-track learning when and how to best apply AI from my 100's of experiments.
💆 Reduce overwhelm by knowing where you can eliminate tasks with AI.
🙋 Become your team's or client's valued advisor on AI for customer research.
Develop a Partner for Reducing Bias
🧠 Program AI to challenge your assumptions and sharpen your judgment.
🔍 Spot hidden biases in your analysis and uncover perspectives you might have missed.
Build Your Own Agentic Workflow
🧩 Apply what you've learned about dissecting your own process
🤖 Create an agent that does analysis the way you want it to.
This course includes
1 interactive live session
Lifetime access to course materials
37 in-depth lessons
Direct access to instructor
1 projects to apply learning
Guided feedback & reflection
Private community of peers
Course certificate upon completion
Maven Satisfaction Guarantee
This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.
AI Customer Research Analysis for Designers, Researchers and Product People
Course syllabus
Week 1
Week 2
Week 3
4.7 (7 ratings)
What students are saying
What my clients say
Ilkka Särkiö
Melanie Voelkle
Ewing Taylor
Gabrielle Iskander
Olga Hörding
Loıc Tse
Meet your instructor
Caitlin Sullivan
Hey, I'm Caitlin. ✌️
I've spent 14 years helping companies crack the power of customer insights—as a strategist, marketer, designer and researcher - and lately, as a guide to integrating AI into customer research.
〰️
Along the way, I’ve:
- Tested 70+ AI tools specifically for customer research tasks.
- Trained teams at Fortune 500 companies and top scale-ups to transform their workflows with AI.
- Run a premium newsletter on AI in Customer Research with subscribers from Shopify, Spotify and more.
- Helped startups and scale-ups launch products that have added up to 30% in profits.
- Run the largest semi-public test of AI moderation tools for qualitative research.
- Taught foundational research skills to 250+ non-researchers.
- Guided eight scale-ups to establish their first research teams.
I’ve also worked with major names like Fjord (Accenture), North Kingdom, Google, LEGO and Lufthansa Airlines group.
〰️
Why I Created This Course -
Nearly everyone I talk to says they've used AI but are disappointed with the results.
I created this course to share exactly what I’ve been doing to get better results with AI—turning it into a trusted, seamless partner in my research workflows.
My systems let me deliver high-quality work faster, so I can spend more of my time doing what matters most—strategic thinking and leveling up more designers' research skills.
A few of my popular articles for insight into how I think and work:
〰️
Outside of Work -
When I’m not testing AI tools or training teams, you’ll find me with my toddler, advising female founders on cracking their markets, or hanging from some rocks 🧗♀️
Join an upcoming cohort
AI Customer Research Analysis for Designers, Researchers and Product People
Cohort 2
$799
Dates
Payment Deadline
Course Schedule
2-4 hours per week
Weekly Content on Tuesdays
12:00pm CET
New course content will be dropped weekly on Tuesdays at 12:00 Noon Central European Time.
1:1 Advice Mondays through Thursdays
12:30pm - 4:00pm CET
As part of this course, I want to give you as much 1:1 advising as I can to help you *finally* adopt AI in Analysis and Insights processes. Please note that I will only be reviewing your communication and replying during these times.
Frequently Asked Questions
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Join an upcoming cohort
AI Customer Research Analysis for Designers, Researchers and Product People
Cohort 2
$799
Dates
Payment Deadline