Kerry Bodine took her first AI coding class in 1996. (Lisp, anyone?)

Kerry is the co-author of Outside In: The Power of Putting Customers at the Center of Your Business, a seminal book in the CX space that helps business leaders understand the financial benefits of great customer experiences — and how their organizations must change in order to deliver them.

Her ideas, analysis, and expert opinions have appeared on sites like The Wall Street Journal, Harvard Business Review, Fast Company, Forbes, and USA Today.

She holds a master’s degree in human-computer interaction from Carnegie Mellon University.