Future-Proofing Client Success with AI

New

3 Weeks

Cohort-based Course

Master AI tools and strategies designed for B2B Client Success Managers to enhance client relationships, predict needs and drive retention.

Future-Proofing Client Success with AI

New

3 Weeks

Cohort-based Course

Master AI tools and strategies designed for B2B Client Success Managers to enhance client relationships, predict needs and drive retention.

Hosted by

May at artwhich.com

May has 10+ years in B2B strategic partnerships & client success.

May at artwhich.com

May has 10+ years in B2B strategic partnerships & client success.

Previously worked for

Course overview

Future-proof CS using AI, for proactive relationship management with confidence.

Read my post on the application of AI here: https://www.artwhich.com/

This practical, hands-on course equips experienced CSMs AI literacy needed to:

(1) Analyze client data patterns to identify early warning signs of churn

(2) Design AI-enhanced workflows that complement your existing client success processes

(3) Create predictive client health models using basic AI frameworks

(4) Develop strategic approaches to communicate AI value propositions to skeptical (internal) clients

Designed exclusively for client success professionals in B2B environments who want to stay ahead of industry changes and exceed performance metrics through strategic AI implementation.

Who is this course for

Junior B2B client success managers with at least 2 to 3 years of CSM experience, keen to explore ways AI may help identify signs of churn.

Senior client success managers or leaders with 5+ years of experience, and keen to move to a technological approach to managing accounts.

This program is not for students, aspiring CSMs, graduates, or CSMs who are extremely aware of AI in practice.

Junior B2B client success managers with at least 2 to 3 years of CSM experience, keen to explore ways AI may help identify signs of churn.

Senior client success managers or leaders with 5+ years of experience, and keen to move to a technological approach to managing accounts.

This program is not for students, aspiring CSMs, graduates, or CSMs who are extremely aware of AI in practice.

What you’ll get out of this course

Analyze client data patterns to identify early warning signs of churn

Design AI-enhanced workflows that complement your existing client success processes

Create predictive client health models using basic AI frameworks

Develop strategic approaches to communicate AI value propositions to skeptical (internal) clients

What’s included

Live sessions

Learn directly from May at artwhich.com in a real-time, interactive format.

Lifetime access

Go back to course content and recordings whenever you need to.

Community of peers

Stay accountable and share insights with like-minded professionals.

Certificate of completion

Share your new skills with your employer or on LinkedIn.

Maven Guarantee

This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.

Course syllabus

9 live sessions • 19 lessons • 10 projects

Week 1

Sep 1—Sep 7

Module 1: Understanding AI Foundations for Client Success

Sep
1
Pre-program Mixer
Mon 9/18:00 PM—9:00 PM (UTC)
Sep
2
Workshop 1: Reflecting on Success Cases
Tue 9/28:00 PM—9:00 PM (UTC)

7 more items

Week 2

Sep 8—Sep 14

Sep

Workshop 5: Data Pattern Recognition for Proactive Account Management

Sun 9/148:00 PM—9:00 PM (UTC)

Module 2: Data Literacy 101 for Client Success Managers and Leaders

Sep
8
Workshop 2: Data Inventory
Mon 9/88:00 PM—9:00 PM (UTC)
Sep
10
Workshop 3: Client Interactions Analysis and Framework Creation
Wed 9/108:00 PM—9:00 PM (UTC)
Sep
12
Workshop 4: Evaluating Your Organization's Data Readiness
Fri 9/128:00 PM—9:00 PM (UTC)

13 more items

Week 3

Sep 15

Module 3: Maximising CS Tools

Sep
15
Workshop 6: Designing AI-Enhanced Client Success Workflows
Mon 9/158:00 PM—9:00 PM (UTC)

8 more items

Post-course

Sep

Workshop 7: Building Basic Predictive Client Health Models

Wed 9/178:00 PM—9:00 PM (UTC)

Join The FutureProof CSMs community on Discord

1 item

Bonus

Sep

Post-Program Mixer

Thu 9/188:00 PM—9:00 PM (UTC)

What people are saying

...May, who has been so diligently reading mine and providing focused and helpful feedback."

Student A

Sustainability CS Expert

"May is one of the most motivated and positive people I have ever met, she is strong and resilient. She has been and still is an inspirational figure for me."

Student B

Market Research / CX Expert

"May is very knowledgeable about different aspects of business, digital in particular, we had a great rapport with her and we like that she had integrity."

Student C

Communication Consulting Founder

Meet your instructor

May at artwhich.com

This is where you'll add your bio as a way to establish credibility and demonstrate to your audience why you're the right person to teach this course.

Join an upcoming cohort