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Trustworthy AI x Design : Design Leadership in the AI Age
9 Weeks
·Cohort-based Course
Design leaders are under pressure—expected to adopt AI, guide teams through change, protect creativity, and build trust at scale.
Trustworthy AI x Design : Design Leadership in the AI Age
9 Weeks
·Cohort-based Course
Design leaders are under pressure—expected to adopt AI, guide teams through change, protect creativity, and build trust at scale.
Previously at
Course overview
Lead confidently as AI transforms design : Balance innovation, ethics and trust
As design leaders, we face unprecedented pressure: We're expected to learn to use AI effectively ourselves, innovate with AI or risk competitors taking market share; all whilst protecting users and teams from harmful outcomes.
Current State: In a world where customer trust of AI has plummeted from 61% globally in 2023 to 53% in 2024; with the US dropping to just 35%. (Forbes, 2024)
We are collectively failing to design AI that users trust.
Imagine Instead an AI Future it's 2 years from now. AI is woven into every facet of our digital lives—from healthcare to education, from finance to communication systems.
Imagine if everyone - even my mum - could:
1. Immediately understand when AI is in use
2. Clearly see what information it's using about her
3. Grasp its decision making and why it's recommended specifically for her
4. Know exactly how to get help if something goes wrong
What if AI systems had intuitive labels like the care tags on clothing we all wear?
This isn't a far-off dream —this is the Transparency ethical principle in action and it's the future WE MUST BUILD.
This course transforms design leaders into ethical AI champions, equipping you with practical frameworks to evolve your design practice and create trustworthy AI systems that users genuinely understand and confidently rely on.
*** Please Note: This is a 7 week course with + 2 week added for school holidays break (9 wk elapsed)
Who is this course for
01
UX & Design Directors : Balancing executive AI demands with your team's creative integrity and fear of replacement.
02
UX Research Leaders : Scaling research with AI whilst preserving methodological rigour and meaningful human insights.
03
Service Design Leader : Reimagining end-to-end experiences with Human+AI interactions whilst maintaining human agency and trust.
What you’ll get out of this course
1. Strategic AI Roadmap for Design Teams
You'll leave being able balance innovation with user trust, giving you confidence to lead AI initiatives that executives support.
2. Trust-Building Design Patterns
Master proven design patterns that increase user trust in AI features by 30%. You'll learn exactly where transparency, human oversight, and error correction mechanisms create measurable improvements in adoption and retention.
3. Team Transformation to AI-Enhanced Operations
Transform your designers from AI-overwhelmed to AI-empowered with frameworks that show exactly where AI enhances rather than threatens creativity. You'll restructure workflows that boost productivity whilst preserving your team's unique human value.
4. Leadership Positioning Strategy
Establish yourself as your organisation's trusted authority on Trustworthy AI design. You'll master the language, metrics and case studies that convince skeptical stakeholders, positioning you as the strategic bridge between technology and human experience.
5. Real-World Implementation of AI Ethical Principles
The live weekly sessions we unpack 1 ethical principle using a real world case study of an AI implementation that went wrong. Having peer-to-peer discussions and practice applying the ethical principle to a new case study. Allowing you to practice applying in safe space.
This course includes
9 interactive live sessions
Lifetime access to course materials
29 in-depth lessons
Direct access to instructor
Projects to apply learnings
Guided feedback & reflection
Private community of peers
Course certificate upon completion
Maven Satisfaction Guarantee
This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.
Trustworthy AI x Design : Design Leadership in the AI Age
Course syllabus
Week 1
Jun
4
Kick off : Welcome & Intro to Human-Centred Trustworthy AI Principles
Shifting from User Experience Design to Trust-Building Design
Week 2
Jun
11
AI Ethics in Practice 1: Preserving Human Oversight & Autonomy
Human-Centred AI Leadership Frameworks
Week 3
Jun
18
AI Ethics in Practice 2 - Bias & Fairness
Evolving your Design Practice - new Rituals, Rhythms and Processes
Week 4
Jun
25
AI Ethics in Practice 3 - Transparency
Overcoming Resistance to AI Adoption
Week 5
Jul
2
AI Ethics in Practice 4 - Data Protection & Privacy
Team Transformation & Capability Building
Week 6
Jul
9
AI Ethics in Practice 6 - Accountability & User Control
Strategic Foresight & Organisational Positioning
Week 7
Jul
14
NO CLASS : School Holidays Break
Week 8
Jul
21
NO CLASS : School Holidays Break
Week 9
Jul
30
AI Ethics in Practice 7 : Applying AI Ethical Decision Frameworks
How to Re-design AI + Human workflows
What people are saying
Chris Slattery
Gowri
Kate Scott
Meet your instructor
Riley Coleman
Veteran Design Leader & Trustworthy AI Implementation Strategist
Riley is a Design Leader with over 15 years of experience helping companies design and deliver exceptional customer & employee experience. Includnig 5 integrate AI projects over last 7 years.
Industry Credentials: Led AI-driven design initiatives at Telstra, Building Design Teams in Australia, Germany and Sweden and trained hundreds of professionals worldwide.
Why I Teach: We are at the start of a new time in human history. I believe AI can benefit humanity in extraordinary ways - but only if we build trustworthy AI systems that help us thrive, not replace us.
My mission is to empower designers, researchers, and design leaders to confidently shape AI-driven products that truly serve users.
Career Highlights
Riley led the service design of a program that won awards from both International Red Cross & United Nations.
Join an upcoming cohort
Trustworthy AI x Design : Design Leadership in the AI Age
Design Leaders May 25
$1,250
Dates
Payment Deadline
Course schedule
2-3 hours per week overall
Wednesday - Live Workshops
15:00 - 16:30 AEST
Weekly LIve Ethics Lesson
90 minute sessions where we unpack 1 ethical principle in depth and have peer to peer conversation.
Self paced learning
You'll be given
- < 60 min of e-learning modules per week
- practical exercises
- micro-habits to apply learnings directly to your AI use in your daily work
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Trustworthy AI Principles - Guide
Ethics are invisible, ambiguous and rarely discussed
So how are you meant to implement ethics into AI products & services?
Every factsheet has:
- Clear Explanation of what the principle means in practice
- Implementation Checklist for your and your team
- Key Metrics to Track
- Role specific tips to implement this principle for you and your team
Get this free resource
Learning is better with cohorts
Active hands-on learning
This course builds on live workshops and hands-on projects
Interactive and project-based
You’ll be interacting with other learners through breakout rooms and project teams
Learn with a cohort of peers
Join a community of like-minded people who want to learn and grow alongside you
Frequently Asked Questions
Join an upcoming cohort
Trustworthy AI x Design : Design Leadership in the AI Age
Design Leaders May 25
$1,250
Dates
Payment Deadline